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FAQ

About the Studio

What is Sugar Thumb Studio?

Sugar Thumb Studio is a creative cake decorating studio where guests can learn, celebrate, and create beautifully decorated treats through workshops, private parties, and custom cake experiences.

Where are you located?

Sugar Thumb Studio is currently operating through thoughfully chosen community spaces.  We’re proud to partner with Lumen House in London, Ontario while we grow.  Event locations will always be shared in the event listings.

Are your classes beginner-friendly?

Yes! Our workshops are designed for all skill levels — no baking or decorating experience is needed.

Cake Decorating Workshop/Events

What is included in a workshop?

Workshops typically include all decorating tools, aprons, cake or cupcakes, icing, sprinkles, and step-by-step instruction. Guests take home their finished creations.

How long are the workshops?

Most workshops run 2.5-3 hours depending on the theme and project.

Do I need to bring anything?

Nope — just bring yourself and your creativity! Everything is provided.

Can kids attend classes?

Yes — some workshops are family-friendly while others are adult-only. Age guidelines are listed in each event description.

Can I book a private workshop for my group?

Absolutely! We host private cake decorating experiences for birthdays, girls’ nights, team events, and more. Visit our Private Events Page for more info

Private Parties & Events

What types of events do you host?

We host:

  • Bachelorettes & bridal showers
  • Birthday celebrations
  • Cake & Sip nights
  • Team-building workshops
  • Custom themed decorating experiences
How many guests can you accommodate?

Sugar Thumb Studio experiences are designed to feel personal and thoughtfully guided.  Our standard capacity is up to 14 guests, ensuring hands-on instructions and attention.  In certain cases, we may accomodate additional guests for simplified decorating experiences.

What is included in a private party?

A dedicated instructor, decorating project, tools and supplies, studio time, and cleanup. Optional add-ons are available (themes, décor, treats, gift bags, etc.).

For more info connect us! hello@sugarthumbstudio.com

How long is a private event?

Most events are 2.5-3 hours, with additional time available for an extra fee.

Can we bring food or drinks?

Absolutely – you’re welcome to bring outside food and non-alcoholic beverages to enjoy during your event.  Contact us at hello@sugarthumbstudio.com to discuss hosting an alcohol-inclusive event!

Do you offer mobile events?

Absolutely! Sugar Thumb Studio travels to you. Simply provide the space and seating, and we’ll transform it into a cake decorating experience your guests will love. We take care of everything — setup, instruction, supplies, and cleanup — so you can focus on celebrating.

Custom Cakes & Orders

Do you make custom cakes?

Yes — we create custom cakes and themed designs for birthdays, weddings, and celebrations. Visit our Custom Cakes Page for more info and the ordering form.

How far in advance should I place an order?

We recommend 2–3 months’ notice (or earlier for busy seasons). Rush orders may be available for an additional fee.

Do you require a deposit?

Yes — a non-refundable retainer is required to confirm bookings or custom cake orders. Orders are not secured until payment is received.

For more info connect us! hello@sugarthumbstudio.com

Do you offer tastings?

Tasting boxes or consultation appointments may be available for specialty or multi-tier cakes.

How do I secure a custom cake date?
Your date is secured with a 50% non-refundable deposit and is reserved on a first-deposit basis. Availability is not guaranteed until the deposit is paid, and another client may book the date in the meantime, so we kindly ask that deposits be submitted within 24 hours of receiving your invoice. Once your deposit is processed, your spot is officially booked and our team can begin planning your cake!
Can I stop by in person or call to place an order?
We kindly recommend placing custom orders through our website. This allows us the time to review your request, research design details, and prepare an accurate quote — something we’re often unable to do on the spot. Our online form also lets you upload inspiration photos, share colour themes, and include helpful details that support the design process.

Allergies & Dietary Notes

Do you offer vegan, gluten-free, or allergy-friendly options?

Some accommodations may be available upon request; however, we are not an allergen-free kitchen, and trace cross-contact may occur.

Payments, Cancellations & Policies

What is your cancellation policy?

Once you have paid for a ticket, we are unable to give a refund. You can, however, receive a credit note or transfer to another event if you cancel up to 14 days before event.

Event tickets are non-refundable, but may be transferable to another date when available.

Private events require notice at least 21 days. Private event retainers are non-refundable.

Custom cake retainers are non-refundable.

Sugar Thumb Studio reserves the right to cancel or reschedule events due to unforeseen circumstances.  In the event of a studio-led cancellation, guests will be offered a credit or transfer.

 

Can I take photos or videos during workshops or events?

Photos are welcome, but video recording is not permitted during classes, workshops, or private events. This helps protect the learning experience and the privacy of other guests.

Does Sugar Thumb Studio take photos or videos during events?

Yes — Sugar Thumb Studio may capture photos and short video clips during workshops and events for marketing and branding purposes, including use on our website and social media.

What if I don’t want to be photographed or recorded?

We completely respect your preference. Please let us know before your session begins, and we’ll make sure you are not included in any photos or video content.